We charge $15 per hour. Exceptions apply to non-profits and early-stage startups, for whom we charge $12 per hour. For your awareness, costs account for our VAs themselves atop the tools, systems, & trainings our team uses to work well for you, while also keeping ourselves organized & aware of all our efforts.

Whether your goals are to scale, or you recognize that it's better to invest in automations rather than labor, we are on the same page. We can perform a discovery workflow that will organize where Well Aware and its partners can support you in your systems build out. It's effectively a 1-hour call + homework on our end.

We provide Start-of-Day as well as End-of-Day reports within your preferred internal communications platform (typically Slack or Email!). When it comes to meeting standards of performance, those are set at the beginning of our engagement, and over time and experience will be reviewed and updated. Awareness means everything to us. Expect us to communicate with you frequently.

If you are not satisfied with our performance for any reason, we have a money-back guarantee. For any virtual assistance efforts, this guarantee applies to a given task and/or project. For any consulting efforts, you can request a refund for the current month's retainer. For any partners we introduce you to that you end up doing business with, Well Aware stakes its referral fees from that partner as an insurance policy against your having a unsatisfactory experience. We like to have skin in the game.

Beside operations, we are not your strategists! But that's why we have partners, be that in services like website development, SEO, accounting, cold calling, UX/UI design, copywriting, specialized automations... you name it! We've studied countless operations, and have networked immensely for the awareness of those who can provide the knowledge and services that we can't. Our gift is having awareness of these relationships, and being able to quickly connect you to those we trust. It's an honor to network with you.

While we intend to build more products (such as we are with one of our latest software projects), Well Aware aims to maintain its service relationships, albeit they will get to be more expensive. Granted, each of our VAs have their own will and can ultimately decide who they want to work with and how. Worst case, you need not rely on us solely to find quality assistance, as our service not only accounts for providing reliable support, but also for providing reliable documentation of that support. Even if we're hit by a proverbial bus, we want you to be well aware of how to keep your operations going.